At Diversified Health Clinic, we understand that unexpected things happen. At the same time, your appointment time is reserved specifically for you, and adequate notice allows us the opportunity to offer that time to another patient who may be waiting for care.
Cancellation Policy
We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
Appointments cancelled with less than 24 hours’ notice may be subject to a fee of 100% of the scheduled appointment cost.
No-Shows
If you do not attend your appointment and do not provide notice, a 100% no-show fee will apply.
Feeling Sick?
If you are experiencing cold, flu, fever, vomiting, or other contagious symptoms, please contact us as soon as symptoms begin so we can help you reschedule your appointment.
We appreciate early notice whenever possible. Waiting until shortly before your appointment may result in the late cancellation fee being applied.
If you are unsure whether you should attend your appointment, please contact our front desk and we will be happy to help.
Emergencies & Exceptional Circumstances
We understand that genuine emergencies and unexpected situations can occur. Cancellation fees may be waived at the discretion of clinic management depending on the circumstances.
Why We Have This Policy
Late cancellations and missed appointments leave appointment times that are often difficult to fill on short notice. Our policy helps us:
- Respect the time of our practitioners and patients
- Offer available appointments to patients waiting for care
- Keep appointment availability as accessible as possible
- Maintain consistency and fairness across the clinic
Thank you for your understanding and for providing as much notice as possible when your plans change.
Need to cancel or reschedule?
Please contact Diversified Health Clinic as soon as possible at 250-382-0018.
